Policies

Last updated December 19, 2024
This Privacy Notice for Vezer Innovations Private Limited ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
  1. Visit our website at https://www.vezer.app, or any website of ours that links to this Privacy Notice
  2. Download and use our mobile application (Vezer), or any other application of ours that links to this Privacy Notice
  3. Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@vezer.app.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights. your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
  7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
  8. HOW LONG DO WE KEEP YOUR INFORMATION?
  9. HOW DO WE KEEP YOUR INFORMATION SAFE?
  10. DO WE COLLECT INFORMATION FROM MINORS?
  11. WHAT ARE YOUR PRIVACY RIGHTS?
  12. CONTROLS FOR DO-NOT-TRACK FEATURES
  13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  14. DO WE MAKE UPDATES TO THIS NOTICE?
  15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  1. email addresses
  2. phone numbers
  3. names
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by RazorPay . You may find their privacy notice link(s) here:https://razorpay.com/privacy/.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
  1. Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's calendar, social media accounts, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  2. Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  3. Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
  1. Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  2. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  3. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  4. To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  5. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
  6. To deliver targeted advertising to you . We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  7. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  8. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  1. Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  2. Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  3. Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
    1. Send users information about special offers and discounts on our products and services
    2. Develop and display personalized and relevant advertising content for our users
    3. Analyze how our Services are used so we can improve them to engage and retain users
  4. Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  5. Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  1. If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  2. For investigations and fraud detection and prevention
  3. For business transactions provided certain conditions are met
  4. If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  5. For identifying injured, ill, or deceased persons and communicating with next of kin
  6. If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  7. If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  8. If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  9. If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  10. If the collection is solely for journalistic, artistic, or literary purposes
  11. If the information is publicly available and is specified by the regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
The categories of third parties we may share personal information with are as follows:
  1. Data Analytics Services
  2. Data Storage Service Providers
  3. User Account Registration & Authentication Services
We also may need to share your personal information in the following situations:
  1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  2. Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visithttps://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Our AI Products
Our AI Products are designed for the following functions:
  • AI insights
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@vezer.app.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
  1. Log in to your account settings and update your user account.
  2. Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies:Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at info@vezer.app.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information YES
C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data YES
D. Commercial information Transaction information, purchase history, financial details, and payment information NO
E. Biometric information Fingerprints and voiceprints YES
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements NO
G. Geolocation data Device location YES
H. Audio, electronic, sensory, or similar information Images and audio, video or call recordings created in connection with our business activities NO
I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us YES
J. Education Information Student records and directory information YES
K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics YES
L. Sensitive personal Information NO
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
  1. Receiving help through our customer support channels
  2. Participation in customer surveys or contests; and
  3. Facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the Services or for:
  1. Category A - As long as the user has an account with us
  2. Category B - As long as the user has an account with us
  3. Category C - As long as the user has an account with us
  4. Category E - As long as the user has an account with us
  5. Category G - As long as the user has an account with us
  6. Category I - As long as the user has an account with us
  7. Category J - As long as the user has an account with us
  8. Category K - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"
How We Use and Share Personal Information
Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"
We collect and share your personal information through:
  1. Targeting cookies/Marketing cookies
  2. Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
  1. Category A. Identifiers
  2. Category B. Personal information as defined in the California Customer Records law
  3. Category C. Characteristics of protected classifications under state or federal law
  4. Category G. Geolocation data
  5. Category I. Professional or employment-related information
  6. Category J. Education information
  7. Category K. Inferences drawn from collected personal information
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
  1. Right to know whether or not we are processing your personal data
  2. Right to access your personal data
  3. Right to correct inaccuracies in your personal data
  4. Right to request the deletion of your personal data
  5. Right to obtain a copy of the personal data you previously shared with us
  6. Right to non-discrimination for exercising your rights
  7. Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Depending upon the state where you live, you may also have the following rights:
  1. Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law)
  2. Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
  3. Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota's and Oregon's privacy law)
  4. Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law)
  5. Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
  6. Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request,
or by referring to the contact details at the bottom of this document.
We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@vezer.app. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at info@vezer.app or contact us by post at:
Vezer Innovations Private Limited
18, GF, SEC-7, RAMPRASTHA, GREENS, VAISHALI
Bharat Nagar (Ghaziabad)
Ghaziabad, UP 201010
India
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
THE VEZER TERMS & CONDITIONS HAVE BEEN UPDATED ON THE 4th OF JANUARY, 2025
The following terms and conditions govern all use of the Vezer.app website, VEZER Mobile Applications and all content, services and products available at or through the VEZER Mobile Applications or the associated VEZER website (taken together, the Website or VEZER).
The Website is owned and operated by VEZER INNOVATIONS PRIVATE LIMITED. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, VEZER’s Privacy Policy) and procedures that may be published from time to time on this Site by VEZER INNOVATIONS PRIVATE LIMITED (collectively, the “Agreement”).
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any of our services.
If these terms and conditions are considered an offer by VEZER, acceptance is expressly limited to these terms. The Website is available only to individuals who are at
least 18 years old.
SECTION I; I agree and acknowledge that:
  1. VEZER is an access platform to leaders. It’s a platform that has two categories of individuals. One is a Seeker (who is a fan/ follower/ admirer and believer) of a Leader and the other is the Leader who could be a Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes who satisfies “VEZER Leader Qualification Policy” of having a Leader account on VEZER. Please refer to the “VEZER Leader Qualification Policy”.
  2. VEZER is a platform where I have the opportunity to have a one-to-one interaction with the leader of my choice and increase my chances of getting a response from them by valuing their time.
  3. I may chose to connect with a Leader for sharing my opinions on a topic, sharing my feedback about them, requesting for advice/ guidance from them, purely for vanity as I maybe a fan/ follower of them, or for any other reason that may warrant that outreach while I remain cognizant of the community guidelines.
  4. Any and all commentary, opinions, interactions, dialogue and/or answers to any questions (“Commentary”) provided by the Leaders (Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes) available for me to engage with through VEZER are provided for educational, informational and networking purposes only.
  5. I shall reach my own conclusions, of my own free will without coercion, and assume any and all risk and full responsibility associated with any actions taken or inactions determined as a result of the Commentary provided.
  6. VEZER and its affiliated and related entities, successors and assigns and each of their respective owners, principals, officers, directors, employees, members, agents, representatives, licensees, service providers and contractors (collectively, “VEZER Parties”), and Leaders, are not liable for any such conclusions or reliance upon Commentary that may result in losses, lost revenues or profits, liabilities, deficiencies, claims, actions, suits, legal proceedings, judgments, settlements, interest, awards, penalties, fines, costs, expenses, including attorneys’ fees, and any actual, speculative, consequential, incidental, direct, indirect, exemplary, special or punitive damages of any kind.
  7. The information contained on VEZER and provided during interactions with our experts are for educational, informational and networking purposes only – considering what is offered to you via VEZER or the Leaders as professional advice or help is left to the discretion of the Seeker.
  8. VEZER accepts no liability whatsoever for any loss or damage you may incur, and you hereby waive, release, and discharge VEZER from any liability or damage arising from your interactions with and on VEZER.
  9. VEZER has done and is constantly doing it’s best to ensure that each and every Leader on the platform is authenticated and verified. VEZER is only an access platform. Nothing available on or through VEZER should be understood as a recommendation not to consult with professionals to address your particular situation and/or problems. In fact, we urge you to engage qualified professionals in those areas in which you seek advice in whichever case applicable. The information contained on VEZER and the information available through our experts are not intended as, and shall not be understood or construed as, legal, medical, financial, or psychological advice. While the Leaders may provide information that relates to laws or legal issues, health, fitness, lifestyle, mindset, finance and/or other personal issues/ queries, including information provided by Leaders who may happen to be professionals such as lawyers, doctors, psychologists, accountants, investors or professionals from various industry domains and the like, VEZER does not endorse any commentary/ advice/ guidance and does not guarantee that a Leader is a qualified, licensed professional (Please see “VEZER Leader Qualification Policy”). Neither VEZER nor any of its employees, or contractors shall be held liable or responsible for any errors or omissions on VEZER or for any damage you may suffer as a result of failing to seek competent professional advice from a licensed professional who is familiar with your situation.
  10. VEZER is an access platform to individuals who have a large and loyal fan/ follower base and are difficult to access through traditional social media platforms. VEZER is not a consulting/ advisory/ guidance platform. While some/ many of the Leaders on VEZER may use the platform to provide consulting/ advisory/ guidance to Seekers, VEZER is limited to being the tool that helps access such Leaders, and in no way endorses any of the commentary provided by the Leaders or takes responsibility for its accuracy or value.
  11. In addition to the immediately preceding point, which clearly specifies that VEZER information or interactions or engagements by and between VEZER Leaders and Seekers is for educational, informational and networking purposes ONLY, any Leader or Seeker who offers or promotes or references lewd, sexual or sexually gratifying or otherwise pornographic content or services, including nudity, whether or not such includes an expressed or implied financial transaction, shall be immediately suspended and/or permanently removed from VEZER. In common language; no
    “18+” content i
    s permitted on VEZER. In such cases, VEZER shall act unilaterally and without notice and shall be the sole and final arbiter of any action or decision to suspend, remove or permanently revoke an account. Further, if required or if appropriate, VEZER will report such actions / materials and all account information for all participants to the appropriate law enforcement authorities and fully cooperate with any subsequent investigation(s) by such authorities.
  12. I shall comply with VEZER’s End User Agreement (“EULA”) located for public access and inspection at vezer.app
SECTION II: I also agree and acknowledge that:
  1. My VEZER Account: If I create an account on VEZER (be it as a Leader or a Seeker), I am responsible for maintaining the security of my account, and am fully responsible for all activities that occur under my account and any other actions taken in connection with my account. I must not describe or assign keywords to my account profile in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and VEZER may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause VEZER liability. You must immediately notify VEZER of any unauthorized uses of your account or any other breaches of security. VEZER will not be liable for any acts or omissions by me, including any damages of any kind incurred as a result of such acts or omissions.
  2. My Name, Image and Likeness: I understand and agree that my name, image, likeness and description as shown in your VEZER account profile, as edited and/or approved by me, will not appear in social media posts and/or digital advertisements, including videos and/or printed materials, created and distributed by VEZER, to raise awareness of VEZER and/or promote product benefits and/or announce or otherwise present the presence and/or availability of individual Leaders on VEZER, unless I specifically permit VEZER to do so. I understand VEZER could approach me for my permission to use my Name, Image and Likeness for their marketing/ advertising/ promotional efforts.
  3. Responsibility of Leaders: If I operate a Leader account on VEZER and any kind of content posted on VEZER ether through my account profile or through the engagement I have with my Seekers (referred to as, “Content”); I am entirely responsible for the content of, and/or any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, pictures, graphics, audio file or a video file. By making Content available, I represent and warrant that:
    1. copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
    2. if my employer has rights to intellectual property I create, I have either
      1. received permission from my employer to post or make available the Content, including but not limited to any software, or
      2. secured from my employer a waiver as to all rights in or to the Content;
    3. I have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
    4. if I am citing to another URL, I will give proper attribution to any cited and/or copied content;
    5. I have rights to any images used or they are marked as free for use or they are my own;
    6. I will NOT use AI engines or AI software in any way in any form to craft responses or answers or Content that is subsequently provided to VEZER seekers who are voluntarily paying for my specific responses or time. In reviewing ANY AI utilization, VEZER shall act unilaterally and without notice and shall be the sole and final arbiter of any action or decision to suspend, remove or permanently revoke an account;
    7. the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
    8. the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
    9. the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
    10. my account profile is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and websites, and similar unsolicited promotional methods;
    11. my account profile is not named in a manner that misleads my readers into thinking that I am another person or company.
    12. I have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by VEZER or otherwise.
By submitting Content to VEZER, you grant VEZER a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your account profile on VEZER. If you delete Content, VEZER will use reasonable efforts to remove it from our Website, but you acknowledge that such changes may not be made immediately and will take some time.
Without limiting any of those representations or warranties, VEZER has the right (though not the obligation) to, in VEZER’s sole discretion (i) refuse or remove any content that, in VEZER’s reasonable opinion, violates any VEZER policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website or Mobile Application to any individual or entity for any reason, in VEZER’s sole discretion. VEZER will have no obligation to provide a refund of any amounts previously paid.
SECTION III: General terms and conditions:
  1. Responsibility of Seekers: VEZER has not reviewed, and cannot review, all of the content material, posted to the Website or the Mobile Application by the Leaders, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, VEZER does not represent or imply that it endorses the material posted by the leaders, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content and judge the accuracy of the content posted by the Leaders to the best of your ability.
  2. The content posted by the Leaders may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The content posted by the Leaders may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. VEZER disclaims any responsibility for any harm resulting from the use by Seekers of the Website and Mobile Application.
  3. Content Posted on Other Websites: We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which VEZER links, and that link to VEZER. VEZER does not have any control over those non-VEZER websites and webpages, and is not responsible for their contents or their use. By linking to a non-VEZER website or webpage, VEZER does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. VEZER disclaims any responsibility for any harm resulting from your use of non-VEZER websites and webpages.
  4. As VEZER asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by VEZER violates your copyright, you are encouraged to notify VEZER. VEZER will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. VEZER will terminate a Seekers’s access to and use of the Website or Mobile Application if, under appropriate circumstances, the Seeker is determined to be a repeat infringer of the copyrights or other intellectual property rights of VEZER or others. In the case of such termination, VEZER will have no obligation to provide a refund of any amounts previously paid to VEZER.
  5. Intellectual Property: This Agreement does not transfer from VEZER to you any VEZER or third-party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with VEZER. VEZER Mobile Application, Vezer.app, the VEZER logo, and all other trademarks, service marks, graphics and logos used in connection with VEZER, or the Website are trademarks or registered trademarks of VEZER INNOVATIONS PRIVATE LIMITED. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any VEZER or third-party trademarks.
  6. Ownership of Vezer Content: All content created and presented on VEZER by and between seekers and leaders in the VEZER App(s) or on the associated VEZER website in whatever form, including text, audio and video formats, is the sole property of the Leader/ content creator. As a Seeker, you hereby agree not to take screenshots, create screen recordings, or otherwise replicate or reproduce such content for any use whatsoever including, but not limited to, public distribution on any mobile or online or other platform (social media, websites, et.) or your own private personal use. This prohibition includes the creation of any derivative content (including, but not limited to, illustrations, animations, AI images, GIFs, Memes, etc. based on content obtained through VEZER). Violation may result in suspension or termination of your VEZER Account and/or, in the case of inflammatory, slanderous, false, or otherwise malicious content, may subject you to civil lawsuits or legal remedies or criminal proceedings brought by law enforcement agencies, VEZER or Leaders as may be applicable to your actions.
  7. Advertisements: VEZER reserves the right to display advertisements on the platform.
  8. Attribution and Links: VEZER reserves the right to display attribution links such as ‘Vezer.app,’ theme author, and font attribution in your profile account footer or toolbar.
  9. Partner Products. By activating a partner product from one of our partners, you agree to that partner’s terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
  10. Changes to Terms and Conditions: VEZER reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website and Mobile Application following the posting of any changes to this Agreement constitutes acceptance of those changes. VEZER may also, in the future, offer new services and/or features through the Website or Mobile Application (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  11. Termination of Access: VEZER may terminate your access to all or any part of the Website or Mobile Application at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Vezer.app account (if you have one), you may simply delete your account and discontinue using the Website or Mobile Application. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  12. Disclaimer of Warranties: The Website and Mobile Application is provided “as is”. VEZER and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither VEZER nor its suppliers and licensors, makes any warranty that the Website or Mobile Application will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website or Mobile Application at your own discretion and risk.
  13. Limitation of Liability: In no event will VEZER, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to VEZER under this agreement during the twelve (12) month period prior to the cause of action. VEZER shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
  14. General Representation and Warranty: You represent and warrant that (i) your use of the Website and Mobile Application will be in strict accordance with the VEZER Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside) and (ii) your use of the Website and Mobile Application will not infringe or misappropriate the intellectual property rights of any third party.
  15. Indemnification. You agree to indemnify and hold harmless VEZER, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website or Mobile Application, including but not limited to your violation of this Agreement.
  16. Entire Agreement. This Agreement constitutes the entire agreement between VEZER and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of VEZER, or by the posting by VEZER of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website or Mobile Application will be governed by the laws of INDIA, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and the courts New Delhi. The arbitration shall take place in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; VEZER may assign its rights under this Agreement without condition. This Agreement will be binding upon and will insure to the benefit of the parties, their successors and permitted assigns.
Disclaimer: The above content is created at VEZER INNOVATIONS PRIVATE LIMITED's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
THE VEZER SHIPPING & DELIVERY POLICY HAS BEEN UPDATED ON THE 4th OF JANUARY, 2025
Shipping of any physical commodity is not applicable for business. Please refer to the “VEZER Purchase Policy”.
VEZER reserves the right, at its sole discretion, to modify or replace any part of this Policy. It is your responsibility to check this Policy periodically for changes. Your continued use of or access to the Website and Mobile Application following the posting of any changes to this Policy constitutes acceptance of those changes.
Disclaimer: The above content is created at VEZER INNOVATIONS PRIVATE LIMITED's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
THE VEZER CANCELLATION & REFUND POLICY HAS BEEN UPDATED ON THE 4th OF JANUARY, 2025
VEZER INNOVATIONS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  1. VEZER is an access platform, where, you as a Seeker, are able to have direct one-to-one access to the Leaders (Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes) that you are a fan or a follower of.
  2. A seeker can connect with the leader through multiple modes of interaction while valuing their time. Hence, all interactions are paid interactions.
  3. A seeker here is paying for the Leader’s time. The commodity here is the time of the Leader. There is no physical product being shipped to the Seeker.
  4. Cancellation policy based on the two modes of interaction are as follows:
    1. Text to Video Response Interaction:
      1. The Seeker sends a Direct Text Message (DM) to a Leader by paying a fee as decided and published by the Leader.
      2. The DM has an expiry timeline of 7 Days or precisely 168 Hours from the moment the DM gets delivered to the Leader
      3. The Leader responds to the DM in the form of a video response.
      4. If the Leader doesn’t respond and the DM crosses the expiry timeline, this will be termed as a failed interaction and a 100% refund to the Seeker is auto initiated to the Seeker’s mode of payment.
    1. 15 Minute Call Interaction:
      1. The Seeker can initiate a 15 minute call booking with the Leader between the next calendar date from the date of booking to +14 days.
      2. The Seeker can cancel the call anytime, 36 hours prior to the scheduled date and time. In this case, a 100% refund to the Seeker is auto initiated to the Seeker’s mode of payment.
      3. The Seeker can cancel the call within 36 hours of the scheduled date and time. In this case 30% refund to the Seeker is auto initiated to the Seeker’s mode of payment.
      4. In case the call schedule has been rejected by the Leader, a 100% refund to the Seeker is auto initiated to the Seeker’s mode of payment.
      5. In case the Leader accepts the call schedule but cancels the call anytime before the scheduled time of the call, a 100% refund to the Seeker is auto initiated to the Seeker’s mode of payment.
      6. In case the Leader accepts the call schedule but does not make their presence on the call within 5 minutes past the scheduled time, this will be termed as a failed interaction and a 100% refund to the Seeker is auto initiated to the Seeker’s mode of payment.
  1. In addition to the immediate preceding point, refunds could be considered under the following circumstances and conditions:
    1. In either mode of interaction, the Leader has offered or promoted or referenced lewd, sexual or sexually gratifying or otherwise pornographic content or services, including nudity.
    2. In either mode of interaction, Leader has issued threats or incited violence towards individuals or entities, or has violated the privacy or publicity rights of any third party.
    3. The Leader acted in a manner that is not in accordance with the community guidelines of VEZER.
    4. The content is flagged by the Seeker as inappropriate.
  1. As a Seeker, in view of the immediate preceding point, you must bring the case to the notice of our customer service team within 24 hours of such interaction or the delivery of the response from the leader. The Customer Service Team after looking into your complaint will take an appropriate decision. VEZER shall act unilaterally and without notice or reason and shall be the sole decision maker to accept or reject refund.
  2. In case of any Refunds approved by the VEZER INNOVATIONS PRIVATE LIMITED, it’ll take 6-8 days for the refund to be processed to the end customer.
VEZER reserves the right, at its sole discretion, to modify or replace any part of this Policy. It is your responsibility to check this Policy periodically for changes. Your continued use of or access to the Website and Mobile Application following the posting of any changes to this Policy constitutes acceptance of those changes.
Disclaimer: The above content is created at VEZER INNOVATIONS PRIVATE LIMITED's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
THE VEZER LEADER QUALIFICATION POLICY HAS BEEN UPDATED ON THE 4th OF JANUARY, 2025
VEZER INNOVATIONS PRIVATE LIMITED believes in building strong interactions between Leaders (Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes) and Seekers (fans/ followers).
VEZER is an access platform, where, you as a Seeker, are able to have direct one-to-one access to the Leaders (Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes) that you are a fan or a follower of.
As per our internal company policy, we define a Leader under the following categories:
  1. Direct Qualification
    1. If you are an individual who independently has 100,000+ followers on either Instagram/ Twitter (X)/ Facebook/ Youtube.
    2. If you are an individual who independently has 50,000+ followers on LinkedIn
    3. If you are one of the leading faces of an organization/ collective that is in the business of content creation wherein the organization/ collective as a single social media handle/ channel has 200,000+ followers on instagram or Youtube.
  1. Qualification based on Merit (for individuals who may not satisfy our direct qualification criteria). You will also qualify as a Leader, if you are:
    1. A distinguished member of the Indian Business Community (CXOs/ Directors/ Investors/ Fund Managers/ Founders)
    2. A distinguished member of the Professional Community (Doctors/ Lawyers/ Journalists/ Actors/ Singers/ Dancers/ Socio-political Commentators/ Sports Professionals/ Artists/ Podcasters/ Authors)
    3. Political figures, Change makers, Public figures, Ex-Servicemen
    4. An athlete who has represented the country at least once in their lifetime
    5. An upcoming artist or talent who is recently hit the spotlight due to the work they have done or their art or performance which has got them their recent recognition
    6. A content creator with over 200,000 all time listens on Spotify
All Leaders are required to complete their mandatory authentication and verification before their Leader account is active.
VEZER reserves the right, at its sole discretion, to modify or replace any part of this Policy. It is your responsibility to check this Policy periodically for changes. Your continued use of or access to the Website and Mobile Application following the posting of any changes to this Policy constitutes acceptance of those changes.
Disclaimer: The above content is created at VEZER INNOVATIONS PRIVATE LIMITED's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
THE VEZER PURCHASE POLICY HAS BEEN UPDATED ON THE 4th OF JANUARY, 2025
VEZER INNOVATIONS PRIVATE LIMITED believes in building strong interactions between Leaders (Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes) and Seekers (fans/ followers). Under this policy:
  1. VEZER is an access platform, where, you as a Seeker, are able to have direct one-to-one access to the Leaders (Business Leaders, Influencers, Content Creators, Celebrities, Public Figures or Expert Professionals such as Doctors/ Lawyers/ Journalists and their likes) that you are a fan or a follower of.
  2. A seeker can connect with the leader through multiple modes of interaction while valuing their time. Hence, all interactions are paid interactions.
  3. A seeker here is paying for the Leader’s time. The commodity here is the time of the Leader. There is no physical product being shipped to the Seeker.
  4. The Leader has the freedom to set the value for each of their modes of interaction. This is called their “Access Fee”.
  5. The Leader has the freedom to change/ alter the value for each of their modes of interaction at any time.
  6. The Leader has the right to pause or activate either of the modes of interactions at any time as per their convenience or requirement.
  7. Interaction requests for either modes of interactions which have already been initiated (in the case of Text DMs to Video response) or accepted (in the case of 15 minute call schedules) before the particular mode of interaction has been paused, will remain as it is and will still be open for successful completion even once the mode of interaction has been paused.
  8. Payment of either mode of interaction made by the Seeker is first received by VEZER.
  9. After the completion of a successful interaction, the “Access Fee” gets transferred to the Leader. The Access Fee is transferred to the Leader 72 hours post a successful completion of an interaction. The Seeker has the freedom to flag any interaction as inappropriate or counter to the “VEZER Community Guidelines” within 24 hours of such interaction or the delivery of the response from the leader. Please see “VEZER Cancellation & Refund Policy”.
  10. All interactions are recorded and stored in the VEZER backend for a period of 30 days. This is purely for Legal purposes in case any of the interactions lead to a dispute between the Leader and Seeker. After the 30 days, the content will be hard deleted and will not be available anymore. The content will also not be available for Seeker to view on their chatbox. VEZER will NOT use any of the content generated from the interactions between the Leader and the Seeker in our social media posts and/or digital advertisements, including videos and/or printed materials, created and distributed by VEZER, to raise awareness of VEZER and/or promote product benefits and/or announce or otherwise present the presence and/or availability of individual Leaders on VEZER, unless the Leader specifically permits VEZER to do so. VEZER has the freedom to approach any Leader for his permission to use his Name, Image and Likeness for our marketing/ advertising/ promotional efforts.
  11. In the case the Leader does not respond or the call schedule gets cancelled, VEZER will act as per the “VEZER Cancellation and Refund Policy”. Please see “VEZER Cancellation & Refund Policy”.
  12. Please note, VEZER does not take any responsibility for the quality of interactions a Seeker may have with a Leader. VEZER is not responsible for the behaviour of the Seeker or the Leader during any of the interactions. Under certain circumstances, VEZER may take action against a Leader or a Seeker if either party acts against the community guidelines of VEZER. Please see “VEZER Terms & Conditions” and “VEZER Cancellation & Refund Policy” for more information.
  13. VEZER is only responsible for the authentication and verification of the Leaders on its platform. 100% of the Leaders are VEZER are authenticated and verified. No Leader can have an active VEZER account without going through the authentication and verification process.
  14. VEZER will ensure all leaders on the platform satisfy the VEZER Leader Qualification Policy. If you are a Leader, please see “VEZER Leader Qualification Policy”.
  15. Screenshots, Download of content and Screen Record are de-activated for Seekers.
VEZER reserves the right, at its sole discretion, to modify or replace any part of this Policy. It is your responsibility to check this Policy periodically for changes. Your continued use of or access to the Website and Mobile Application following the posting of any changes to this Policy constitutes acceptance of those changes.
Disclaimer: The above content is created at VEZER INNOVATIONS PRIVATE LIMITED's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.

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